CONTACT
INFORMATION:
SSAutoChrome
Inc.
Customer Service & Product Inquiry: sales@ssautochrome.com
Please fill
out our customer comment
form
and get entered into a monthly drawing for our
item of the month special give-a-way.
ORDERING INFORMATION
Online Orders:
Use online shopping cart.
Fax Orders:
Fax orders to: 919-528-1739. Print out the order form from our site here:
FAX ORDER FORM
Please be sure to fill out the fax order form completely. Your order will be
confirmed with a letter of confirmation faxed or emailed back to you.
SHIPPING, PAYMENT, RETURN POLICIES
ALL POLICIES APPLY TO ITEMS PURCHASED ON EBAY AS WELL
Terms:
Payment & Shipping:
All orders are shipped via Fedex Ground, unless otherwise indicated. You will
be emailed confirmation of shipping and tracking information. Our standard shipping
is FedEx Ground this includes North America and International. All parts in
stock are usually shipped within 48 Business Hours. Please allow 1-3 weeks for
delivery on items that are out of stock. Please email us if you need a stock
check. All parts available online are not always in stock. In the event there
is a backorder of a part from the manufacturer you will be notified. Backordered
parts will be shipped as soon as stock arrives. If a part has been backordered
for over 30 days, or the item has been discontinued the backorder will be cancelled.
In order to help minimize problems, please make sure the billing address and
the ship to address on your credit card are matching.
If you need to ship to a different address please contact us first for approval.
Post Box orders will be shipped via U.S.P.S. (United States Postal Service).
If your item is shipped USPS Customers must email us after 48 Business Hours
to Request Tracking
EXPEDITED
SHIPPING CLARIFICATION (CERTAIN LOCATIONS ONLY)
If you order a product with expedited shipping, it does not mean that in 3 days
you will receive your part. It means that once the item is shipped, it is shipped
via expedited 2 or 3 days shipping depending on what you selected. Please contact
us ahead of time to see if you qualify and for rates
Payment
Methods:
SSAutoChrome Inc. accepts American Express, MasterCard, Visa, Discover, Paypal.
Personal checks will be held for 7 days. Returned check fee $25.00
To pay with a credit card direct please click here: Secure
Form
Receiving
your order:
When you receive your order, be sure to inspect the packing list and the contents
thoroughly. Contact SSAutoChrome Inc. on any discrepancies immediately upon
receipt.
Damaged
items:
If you receive a damaged item contact the carrier used to ship the parcel. They
will investigate and determine if a Damaged Item claim is to be issued.
All items must be kept in the original box until it is picked up from the shipper.
Order
Processing Times
Most orders placed Mon-Fri will be shipped within 48 hours.
Weekend and holiday orders will be processed on the next available business
day.
International
Shipping (Outside Canada and USA)
We ship everywhere! Our international business is a strong component of our
overall sales. We shipped to over 45 countries the past year alone and see this
portion of our business to show continued growth for the future. For international
shipping quotes please email (SSAUTOCHROME / XS-POWER) and provide us with a
postal code, city and country as well as the goods you wish to purchase and
we will provide you with a quote. We ship FedEx and USPS exclusively for its
international reputation and reliability.
RETURNS
AND EXCHANGES:
All sales are final. We will not provide refunds under any circumstances. We
will be happy to exchange an item of equal value as long
as you contact SSAutoChrome Inc. for pre-approval. Return shipping will be the
sole responsibility of the customer, as will the cost to
reship the exchanged item. Exchanges must be done within 30 days of your initial
purchase. Any item(s) which have been installed, pre-installed, cut, or modified
in any way will not be eligible for exchange.
WARRANTY
POLICY
SSAutoChrome Inc and XS-Power Inc performance products sold from our websites
or from our Ebay Auctions have a 30 day warranty against manufacturer defects.
Warranty is limited to replacement or refund of products purchased. Warranty
will not be honored to damage or malfunction due to improper installation, misuse,
unauthorized repair, alterations, or externally induced physical damage. SSAutoChrome
Inc and XS-Power Inc shall not be liable for any consequential, special or contingent
damages, expense, or injury arising directly or indirectly from any defect in
its goods or from the use of any goods, defective or otherwise. Any warranties
implied by law are limited in duration to the duration of this warranty.
Any claim made under this 30 day warranty must be pre-approved by SSAutoChrome
Inc before returning the item. You will be required to provide valid proof of
date of purchase. Customer will be responsible for shipping costs related to
returning the product for warranty consideration. We will not honor any warranty
claims if made past the 30 day period.
LEGALITY
Our products are developed and intended for off-road racing. They may not be
legal for use on public highways where pollution control laws apply. Some items
may not be suitable for regular driving conditions and do not carry a DOT ,
SAE , OR C.A.R.B approval.
Due to the nature of the use of these products, no warranty is implied or given.
The end-user is responsible for any misuse of these items.
CHARGEBACKS
If, for any reason, customer claims a Chargeback on their Credit Card for an
item purchased from SSAutoChrome Inc. or XS-Power Inc and does not return the
item(s) claimed in Chargeback, SSAutoChrome Inc. and XS-Power Inc. will seek
law enforcement and legal assistance to retreive said item(s).
PRICES SUBJECT TO CHANGE WITHOUT NOTICE
